Guardian Financial
Financial Services
Challenge
Guardian Financial deployed an AI-powered customer service chatbot handling 50,000+ daily interactions. They faced regulatory pressure from FINRA and SEC to demonstrate AI governance and needed to prevent the chatbot from providing unauthorized financial advice or leaking customer PII.
Solution
Implemented NEXXUS's continuous monitoring with TrustShield, deploying 24 hard-fail evaluators focused on financial compliance, PII protection, and unauthorized advice detection. Integration took 3 days via the Python SDK.
“NEXXUS gave us the confidence to scale our AI deployment. Our compliance team finally has real-time visibility into what our chatbot is saying to customers.”
MedAssist Health
Healthcare
Challenge
MedAssist's AI triage assistant needed to comply with HIPAA while providing helpful health information. They needed to ensure the AI never provided diagnoses, properly handled PHI, and maintained appropriate boundaries.
Solution
Deployed NEXXUS with HIPAA-specific evaluators, including PHI detection, medical advice boundaries, and liability disclaimers. Used the Enterprise plan with on-premise deployment to meet data residency requirements.
“In healthcare, one AI mistake can cost lives and millions in liability. NEXXUS is our safety net that never sleeps.”
ShopWise
E-Commerce
Challenge
ShopWise's AI product recommendation and customer service system was generating biased recommendations and occasionally producing toxic responses when customers complained. Brand reputation was at risk.
Solution
Implemented NEXXUS's bias detection and toxicity evaluators. Set up real-time alerts via Slack for any FAIL verdicts. Used the dashboard for weekly trust score trend analysis.
“We went from firefighting AI incidents weekly to proactively preventing them. Our brand trust scores have never been higher.”
CivicAI Solutions
Government
Challenge
CivicAI provides AI assistants to government agencies. They needed to meet FedRAMP requirements, ensure fairness across all citizen demographics, and maintain complete audit trails for public accountability.
Solution
Enterprise deployment with custom evaluators for government-specific requirements. Full audit trail integration with their GRC platform. Continuous fairness monitoring across 12 demographic categories.
“NEXXUS's audit trails were instrumental in our FedRAMP authorization. Every AI decision is documented and explainable.”
LearnHub
Education
Challenge
LearnHub's AI tutoring platform serves K-12 students. They needed to ensure content was age-appropriate, free from bias, and protected student data according to COPPA and FERPA requirements.
Solution
Deployed NEXXUS with child safety evaluators, age-appropriate content filters, and student data protection modules. Integrated parent notification alerts for any flagged interactions.
“Parents trust us with their children's education. NEXXUS helps us earn that trust every single day.”