Help Center

Find answers, learn best practices, and get the support you need to make the most of NEXXUS.

Contact Support

Get help from our team

Request Demo

See NEXXUS in action

Email Us

support@inferloop.ai

Dashboard

Access your account

Documentation & Resources

📚

Getting Started Guide

Learn the basics of NEXXUS in 5 minutes

🔧

API Documentation

Integrate NEXXUS into your applications

🎯

Evaluation Framework

Understand the 26 NEXUS evaluators

✨

Best Practices

Tips for maximizing AI safety

Frequently Asked Questions

How do I get started with NEXXUS?

Sign up for a free account, then navigate to the Simulate page to test your first AI response. You can also register an AI system in the Systems page for comprehensive evaluation.

What evaluation modes are available?

NEXXUS offers three modes: INSTANT (5 core evaluators for real-time testing), STANDARD (15 evaluators for balanced analysis), and DEEP (all 26 evaluators for comprehensive evaluation).

How is the TrustScore calculated?

The TrustScore is a weighted average of all evaluator scores, with safety-critical evaluators (toxicity, privacy, security) given higher weight. Scores range from 0-100.

Can I integrate NEXXUS with my existing systems?

Yes! NEXXUS provides a REST API for programmatic access. You can integrate evaluations into your CI/CD pipeline, chatbot systems, or any application using our API.

What document types does TrustDoc support?

TrustDoc supports PDF, DOCX, XLSX, and plain text files. Documents are processed securely and used for RAG (Retrieval Augmented Generation) Q&A with hallucination detection.

How do I upgrade my plan?

Go to Settings > Billing in your dashboard to view available plans and upgrade. Enterprise customers can contact our sales team for custom pricing.

Still have questions?

Contact Our Team